Return & Exchange Policy

At Sportive International, we want you to be fully satisfied with your gear. Whether you are hitting the gym, training in the dojo, or outfitting your pet, we want to make sure you have the perfect fit. If something isn’t right, we are here to help make it right.

We offer a 14-day return and exchange window from the day you receive your order.

1. Return Conditions

To be eligible for a return or exchange, your items must meet the following criteria:

• Condition: Items must be unworn, unwashed, and in the same brand-new condition that you received them.

• Tags & Packaging: All original tags, labels, and packaging (such as glove wraps or uniform bags) must be intact and included.

• Exclusions: For hygiene reasons, certain items like undergarments, mouthguards, or heavily customized/personalized gear cannot be returned unless they arrive defective.

2. How to Start a Return or Exchange

We like to keep things simple. Just follow these steps:

1. Send an Email: Contact our team at info@sportiveinternational.com within 14 days of receiving your package.

2. Provide Details: Include your Order Number, the name of the item(s) you wish to return, and whether you prefer a Refund or an Exchange (please specify the new size/style if exchanging).

3. Get Instructions: Our team will reply within 24–48 hours with the correct return shipping address and instructions.

3. Return Shipping Costs

• Customer Responsibility: Unless an item arrived damaged or the wrong product was sent by mistake, customers are responsible for paying their own return shipping costs.

• Track Your Package: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit.

4. Refunds & Processing

Once your return is received and inspected by our warehouse team, we will send you an email notification.

• Approval: If your return is approved, your refund will be processed immediately.

• Timeline: A credit will automatically be applied to your original method of payment. This typically takes 3 to 7 business days to appear in your account, depending on your bank or card issuer.

• Shipping Fees: Original shipping fees are non-refundable.

5. Damaged or Wrong Items

If your gear arrives damaged, defective, or if we accidentally sent you the wrong size/item, please let us know right away! Email us at info@sportiveinternational.com with your order number and a quick photo of the issue. We will arrange a replacement or full refund immediately, and we will cover all shipping costs.

Got Questions? If you have any questions about finding the right size before you buy, or if you need help with a current return, don’t hesitate to reach out:

• Email: info@sportiveinternational.com